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Customer Service

Bra Sizing

A professional bra fitting is the ideal w\ay to find which bras fit you best. Due to the range of bra manufacturers; style of bras and sizes, not every bra fits exactly the same way. To help ensure a positive online shopping experience, we only offer our most popular styles online. Our other bras are available in store only to ensure a proper fit. If you have shopped with us before but are unsure of your size, please call us at 1-303-394-1060 and we can look up your purchase history. If you have not shopped at SOL before you are welcome to call us and we will do our best to provide a fitting over the phone.

To find your size, please refer to the following chart. Fit can be tricky, and we'll help you with this when you call to place your order.
Size Chart
US 0-4 6-8 10-12 14
Hanky Panky thongs Low Rise Regular Regular Regular
Silk Nightgowns S M L XL
Camisoles S M L XL
Phone Orders

If you would like to place an order for an item not sold online, or make an inquiry about any of our merchandise, please call 1-303-394-1060 (Monday-Saturday 10-6, MST). At all other times, leave us a message and we will return your call during regular business hours.

Shipping

Orders received after 2pm MST will be shipped the following business day (Monday-Friday). We ship by UPS, rates are listed below. Currently we only accept online orders placed from within the US, and shipped within the US. For an international order, please call 1-303-394-1060.

Below is a chart showing our cost for shipping within the US.

UPS Ground $15
UPS 2DAY $25
UPS NEXT DAY $35
Returns & Exchanges

Your satisfaction is our top priority. We aim to have every transaction result in an easy and successful shopping experience. You may return any item at any time, for any reason. We are happy to issue you a full refund or exchange. Please note that freight is non-refundable, unless you were shipped the wrong merchandise.

Refunds will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

Send returns to: Sol…store of lingerie-Returns 248 Detroit Street, Denver, CO 80206 USA. Please include a copy of your receipt in the package. For your protection, we recommend that you use US Parcel Post, Airborne Express, Federal Express, or UPS and insure for the full value of the item. Within a week of receiving your package, we will credit your original purchase method, minus the shipping charges. If you are returning an incorrectly shipped or defective item, call our Customer Service department at 1-303-394-1060 for a UPS Call Tag pick up.